Bring WhatsApp and other channels together, organize your team and connect customer service, sales and AI in one place — with your company's knowledge.
Channels and AI features depend on configuration and your agreement.
Messages arrive through different channels and the team loses track of what is pending.
The customer switches agents and has to start the conversation over.
Someone shows interest, but the follow-up is put off and the contact goes cold.
Follow three situations in Eyou Atende and see how information helps your team act.
The message that started the contact appears alongside the conversation. Your team sees what was sent and continues from there.
A message prepared for the right audience starts the contact.
The reply enters the inbox and can be routed to the responsible queue.
The original message stays visible in the conversation so the team can understand the interest.
Customer service and sales work come together. Record the opportunity, assign an owner and organize the follow-up.
The conversation brings together the information your team needs to serve and qualify a contact.
The opportunity enters a pipeline with a stage and an assigned owner.
A task records what needs to happen for the opportunity to move forward.
Time IA analyzes operational information and prepares action proposals. Your team reviews what will be done.
Choose a task, such as prioritizing opportunities that need attention.
See the reasoning and suggested action before making a decision.
The person responsible approves the proposal. Autonomy follows the enabled rules and limits.
Guided demo with sample data. Product screens are in Portuguese.
Your team finds the history, organizes opportunities and prepares the next contact within the same operation.
Queues, owners, transfers and snoozing help organize human customer service.
Pipelines, stages, tasks and owners make the next step visible to your sales team.
Segmented campaigns and journeys with wait steps and conditions prepare the next contact.
Prepare your company's knowledge base, configure lookups and define when the team gets involved. Eyou supports you through this setup.
Create flows for questions, information gathering and routing. AI can help answer using your company's knowledge base.
Handle conversations using the bot's shared knowledge base and configured API lookups. Your team can take over when needed.
Analyze customer service, opportunities, relationships, campaigns and indicators. Review proposals and authorize actions.
AI features depend on configuration and activation. Your company uses its own OpenAI or Anthropic key; models, capabilities and usage vary by provider. Autonomy depends on approved rules and limits.
Track customer service, your team, bots, satisfaction and campaigns. Use that information to guide the next improvements to your operation.
Eyou supports your setup from the first channel to the first adjustments.
We learn about your channels, team, customer service routine and sales goals.
We prepare channels, queues, knowledge, integrations and rules within the agreed scope.
We guide you through using the platform and support the initial adjustments as your operation gets started.
Tell us the basics through the contact form. Our team will get in touch to arrange a demo and understand your next steps.
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